Ordering & Payment
After you submit an order request, ASoaps will review your selections and calculate your final total, including shipping and any applicable sales tax.
You will receive a payment request with your final total and payment instructions. Payment is completed separately after your order request is reviewed. Production begins after payment has been confirmed.
Cancellations
Orders may be canceled before production begins.
Once ASoaps has started making your order, cancellation may no longer be possible because our soaps are handmade and may be customized specifically for you.
If you need to cancel an order, please contact ASoaps as soon as possible and include your order number.
Refunds
Because ASoaps products are handmade and often customized, completed custom orders are generally non-refundable.
If an order is canceled before production begins and payment has already been made, ASoaps will return the payment using the appropriate payment method.
If your order arrives damaged, contains an incorrect item, or there is another problem with your order, please contact us so we can review the situation and work with you on an appropriate solution.
Processing Time
ASoaps products are handmade with care. Production begins after payment has been confirmed.
Because each order is handmade, processing times may vary. We will keep you updated as your order moves through production and let you know when it ships.
Shipping & Delivery
ASoaps ships within the United States.
Shipping costs are calculated after your order request is received and are included in the final total provided to you before payment. You will have the opportunity to review the total before making payment.
Once your order ships, tracking information will be provided when available. Delivery times are estimates and may vary due to the shipping carrier.
Customers are responsible for providing a complete and accurate shipping address.
Damaged or Incorrect Orders
If your order arrives damaged or contains an incorrect item, please contact ASoaps as soon as possible. Include your ASoaps order number and, when applicable, photos of the product and packaging so we can review the issue. We will work with you to determine an appropriate solution, which may include replacement of the affected item or a refund when appropriate.
Lost or Missing Packages
If your package is delayed, lost in transit, or shown as delivered but you have not received it, please contact ASoaps. We will work with you and the shipping carrier to investigate the shipment.
Handmade Product Variations & Custom Orders
ASoaps products are handmade, so slight variations in color, shape, appearance, and other characteristics may occur. These natural variations are part of the handmade process and do not necessarily mean that a product is defective.
For custom orders, ASoaps will make every reasonable effort to create your order according to the selections and special requests you provide. Because each product is handmade, exact colors, appearance, and other characteristics may vary slightly.
Questions about your order? Email orders@asoaps.com